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Life Link III


Life Link III, a nonprofit organisation that has been in operation for 30 years, operates five helicopter bases located throughout Minnesota and western Wisconsin. Rotor wing and fixed wing services are available 24/7, providing on-scene emergency response and inter-facility transport. Historically, Life Link III depended on a paper-based incident response system to maintain their Post-Accident/Incident Plans, which outlines its response to a crisis situation, such as an overdue aircraft or one that is known or likely to have crashed. Given Life Link III’s multi-state operations, the paper-based incident response system was difficult to implement, track and test.

The paper-based incident response system:

• Created unnecessary distractions that delayed response to emergencies

• Complicated the ability to deploy a coordinated response effort

• Required leadership team members to carry a heavy load of essential paperwork with them at all times in case an incident occurred

• Required frequent revisions to the paper copies of the extensive emergency plan to ensure all staff has access to it in an emergency

• Limited updates and changes during an incident, resulting in many phone calls being fielded by their Communication Centre

• Lacked in providing incident response visibility and accurate information to all levels of the organisation


Life Link III replaced the paper-based incident response system with eICS, which offered solutions that streamlined planning, communication, response, visibility and recovery. The solution modernised preparedness efforts through a centralised operational tool. Features within the tool that assist with the efficiency and accuracy of daily operations include:

• Customisable IC Plans & Charts

• Incident Response Guide Builder

• Multimodal Alerting

• Incident Dashboard 

• Electronic Event Log

• Document Management

• Contact Management

• After action tracking log

Additionally, Incident Response Guides (IRG) were built into the solution that assisted Communication Specialists in notifying leadership team members and assisting in conducting a thorough, organised response to the incident at-hand.


eICS effectively maintains Life Link III’s PAIPs. After replacing the paper-based system, the implementation of eICS coordinated a systematic response that improved speed, organisation and accuracy regarding operations for Post-Accident/Incident Plans and related processes. Preparedness efforts were streamlined in a centralised operation tool.


About Intermedix

Intermedix delivers technology-enabled services and SaaS solutions to health care providers, government agencies and corporations. The company supports more than 15,000 health care providers with practice management, revenue cycle management and data analytic tools. Intermedix connects the world’s population with crisis management and emergency preparedness technologies.

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